Contact — Phone, WhatsApp & Help Tickets

How would you like to get in touch?

Pick the fastest route for your question

Depending on your question, one channel may get you an answer faster than another.

Call or WhatsApp

Fastest option

Call or WhatsApp us for an immediate answer. Handy for urgent matters or when you want to talk something through quickly.

Available Mon–Fri · 10:00–12:00 CET

Help ticket

Ask your question via a help ticket. You receive a confirmation by email straight away. Ideal for technical questions that need a bit more explanation.

Create a ticket →

Submit 24/7 · reply within 24 hours

Helpdesk & knowledge base

Many questions have already been answered in our knowledge base. Search by topic and find step-by-step guides on domain management, hosting, email and more.

Go to the knowledge base →

Available 24/7

Company details

Domein Direct — based in Nieuwkuijk, the Netherlands

In business since 2007. Servers in the Netherlands and Germany, running on green energy and fully GDPR-compliant.

Registered address

Van Schuppenstraat 5
5253 DD Nieuwkuijk

Registration & VAT

KvK 17153162
VAT NL001476856B85

Bank details

NL73 BUNQ 2098 9327 66BIC: BUNQNL2A · in the name of Domein-Direct

In business since

2007Personal, reliable, transparent

Servers

Netherlands & GermanyOur own server park, no middleman

GDPR & energy

GDPR-compliantServers run on green energy

Didn't find what you were looking for?

More ways to get help

FAQ

Quick answers to the most common questions about domains, hosting and email.

Go to the FAQ →

Webmaster support

Personal technical help with DNS, email or your website. €39.95 excl. VAT per half hour.

More about webmaster support →

Knowledge base

Over 100 helpdesk articles about domains, hosting, email and DNS. Available 24/7.

Go to the knowledge base →

Frequently asked questions

Questions about contact and support

A few frequently asked questions to help you reach the right answer sooner.

How do I create a help ticket?

Log in to your account at domein-direct.nl/account and click “Create a help ticket”. Describe your question as fully as possible, including the domain name or plan it concerns. You receive a confirmation by email straight away.

Do I need an account to contact you?

You need an account to create a help ticket. Calling or sending a WhatsApp message is always possible, even without an account. For general questions you can also consult the knowledge base — it is publicly accessible without logging in.

Can I visit your office in person?

Domein Direct is located at Van Schuppenstraat 5 in Nieuwkuijk, the Netherlands. Would you like to stop by? Please contact us first by phone or via a help ticket so we can schedule an appointment.

Personal contact whenever it suits you