Something wrong with your website, hosting or email? Our webmaster support offers professional technical assistance beyond the standard service. No subscription — you simply pay per half hour.
For issues that fall outside the regular service, webmaster support is there to help. These are the most requested services.
Installation of WordPress, Joomla, scripts and other software. Software from our app store is installed free of charge.
Updating WordPress, Joomla, plugins and other software to keep your website secure and up to date.
Setting up automatic backups or restoring an existing backup after a problem or crash.
Moving your site or webshop to Domein Direct. Free when you order a WordPress plan.
Restoring your website after a hack and securing it to prevent new attacks. Includes a malware scan. Fixed price of €145.00 excl. VAT.
Running a security scan to detect and report vulnerabilities in your website.
Adding extra security measures to your website, such as two-factor authentication, firewall rules and headers.
Urgent problems that require fast action. In case of emergencies we respond as quickly as possible.
Installation of custom scripts, tracking codes, chat widgets or other technical additions to your website.
If your website has been hacked, it is important to track down and thoroughly restore every affected file as quickly as possible. Tracing any ‘back doors’ must not be forgotten either — after all, you do not want to be hacked again.
This includes the changes needed to prevent new hacks. All handled with the greatest care and the least possible damage. Fixing a hacked website is charged as a fixed amount, not an hourly rate.
You request webmaster support through a help ticket in your account. Describe as clearly as possible what the problem is or what you would like us to do. We reply within 2 hours — often sooner.
Once we receive your ticket, our team reviews the request and gives an estimate of the time needed. We charge €39.95 excl. VAT per half hour, or part thereof.
Is it an emergency — your website completely offline or hacked? Say so clearly in the ticket so we can give it priority.
Request webmaster support →Log in to your account and create a help ticket. Describe the problem as fully as possible: what is not working, when did it start and what have you already tried?
Our team reviews the request and gives an estimate of the time and costs involved. In urgent situations we respond as quickly as possible.
Once you approve, we get to work. You are kept informed of the progress via the ticket system and receive a notification when everything has been resolved.
Prefer structural maintenance over one-off help per half hour? We monitor your website, run updates and keep everything secure and fast. Including a DIVI licence where applicable.
All prices excl. VAT. You always receive an estimate of any additional costs in advance.
Our process starts with a one-off webmaster check. We take a thorough look at the current state of your pages, theme and plugins. Any problems are resolved and security is optimised to the maximum. After that we take on all technical management tasks.
From then on we check your website on a regular basis — every two weeks, or sooner if needed. We create backups and run updates for WordPress, the theme and the plugins. We monitor the website closely to prevent problems. And if something does go wrong, we fix it quickly.
If outdated plugins need to be replaced — plugins the developer no longer maintains or updates, which is a potential risk — we contact you first.
We can also change texts and images on request. This runs through webmaster support, for which we charge €39.95 excl. VAT per half hour or part thereof.
We review your pages, theme and plugins, resolve existing problems and turn security up to the maximum. Only then does the subscription start.
Backups, updates for WordPress, the theme and the plugins, and continuous monitoring. More often than fortnightly when the situation calls for it.
Does an outdated plugin need replacing, or would you like a change made? You always receive an estimate of the time and costs first.
A lot of technical help is already included in your hosting or email plan. Webmaster support is meant for things that fall outside that standard service.
Not sure whether your question is covered by the free service? Just ask via a ticket — we will look at the best approach together.
Ask your question →The most frequently asked questions about our technical assistance.
Reachable by phone (+31 6 59121006) and help ticket. Mon–Fri 10:00–12:00.
Get in touch →Quick answers to the most frequently asked questions about hosting, domains and email.
Go to the FAQ →Managed WordPress hosting with a free migration service and automatic updates.
View plans →Free SSL with every hosting plan. OV and EV certificates also available.
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