We have the answers to frequently asked questions for you to put a row. Click on the question to see the answer.
General
I forgot my password, can you send me new one?
All the necessary passwords lets you create your own personal support page and / or replaced. Log in to your
account page. The login details consist of a username that you registered with Domain direct.nl and password when you register your domain name from us by mail you received.
If you lose this password, you can re-send them through your
account page. fill in the email address you registered with Domain direct.nl and the password will be sent to you.
I want to talk to someone directly from domein-direct. Where can I find your phone number?
All questions can be asked trough the website and we will respond within 24 hours. For urgent matters please call +31 73-8505242
The question I have is not fast enough answer
All questions will be answered within 1 business day. The weekend also answered questions, just not as often as weekdays.
I have many usernames and passwords, what about that?
For everything to do with your domain, you need the following sets of data:
1. Access to your personal account page
Username: that you are registered with Domain direct.nl
password: the password when you register your domain name from us have been mailed.
[2] FTP Access
With FTP you put on your web servers Domain direct.nl.
The user: is given when creating a hosting package.
password: the password is the same as your personal account page. If you adjust your account password, even change your FTP password.
[3] Database Access
Username:: is given when creating a database. Password: fill in when creating a database.
database name: is given when creating a database. [3] Data for e-mail addresses
Username: naam@domeinnaam.nl (given when creating an e-mail address). password: the usual password.
I want to change the email address I'm registered with!
You can change all your data from your personal
account page.
How do I cancel my domain name?
You do not advance your domain name at issue. You receive a message that Domain-direct your contract expires and can extend through an online payment requirements.
We always take into account a 1 months notice!
Want to advance your domain or website delete / cancel, send us a request via email
By mail:
Domain direct.nl
PO Box 113
5250 AC Vlijmen (Heusden)
By fax:
Fax: 084-7140665 (only for forms!)
By E-mail:
administratie@domein-direct.nl
Note: Please send in your name and password.
How do I change the owner of my domain name on the Internet?
On the following link you can form "Request change domain name holder" download, if you fill and send to us than we can transfer the domain name owner.
On the transfer of ownership are administration costs € 9, -.
Send the form to:
Fax: 084-8363584 or
Domain direct.nl
PO Box 113
5250 AC Vlijmen
Click here for the form
How much space do I need for my pop3 email addresses?
You have the e-mail package 50MB space available, all created e-mail addresses use the 50MB of space. In the package you have 500MB web space available, all created e-mail addresses are used, your website will also assist in this 500MB.
What's the password for my pop3 email address created?
This is the password you have to specify each mailbox and can be off if you wish..
Can I just purchase a web space.
No, the decline in our web space is only possible with a domain.
Domain refer /forward
I have a domain package, can I forward to another website?
In a domain, email and hosting package is possible for the domain name to refer to an existing website.
Click them to "My Sites" under "Forward" to "Set". At the top you can see the name of the new site to specify where the domain should point.
Note that you have the complete path of that site, like the top bar in Internet Explorer is taking over. So including http://
Example address http://www.domeinnaam.nl
How do I refer /forward my domain name with an email package?
You can click on your account page to "My Sites" refer to a domain name to another web site.
Click them to "My Sites" under "Forward" to "Set". At the top you can see the name of the new site to specify where the domain should point.
Note that you have the complete path of that site, like the top bar in Internet Explorer is taking over. So including http://
Runs the domain to which you refer also to domain-direct, you can create a transparent referral. In some referral links all of the redirected domain transformed so that the original domain is completely invisible.
You can click on your account page under 'My email' view all options for the referral of your email.
1.Email unfolds
Do you have a one email address? Send a mailbox .. @ domeinnaam.xx through to that address.
[2]Catch-all unfolds
Captures all email from this domain and sends it to a specified email address.
Our forwarding service ensures that your e-mail automatically forwarded to your specified e-mail address. For example your home, work or study address. This may also have a Hotmail, Gmail or Yahoo accounts are!
DNS setting?
Through My Account you have the option to set the DNS of your domain. This can make settings for a server.
Note: You need knowledge of DNS settings.
Domain name registration
How do I register a domain with domain-direct.nl?
Step 1. Check if your domain is still available. Enter your desired domain name in the control box.
Step 2.Package choice. The system gives you the ability to register your domain and email hosting. Select the desired package.
Step 3.Registration of person or company. This information is used for the argument to your domain name.
Step 4.Payment. Enter your payment information. You can transfer the amount through Multisafepay (Ideal, credit card or bank transfer).
Receive email your password to the login information for your account. Depending on the package is that with or without FTP account.
Who owns the domain?
The domain is registered in your name that you can check the whois information of the domain.
Can I register my domain name anonymous?
Yes, that is available. The domain is then registered on our name. Your name is not in the whois information of the domain.
How long until my domain name registered?
The domain name registration is completely automated and takes about 10 minutes, the domain is registered in your name. Putting into use of the domain name is up to 24 hours because the DNS information should be given to the ISPs. Often your domain is already reached within hours.
Do I have to choose an extension from the country where I live?
No, you can choose any extension from the list of available extensions, one for people. Com domain registration and wish to live abroad is a requirement that the domain is registered with a Dutch address.
I've requested a domain name, I do notice?
Yes you will receive a confirmation e-mail that the domain name is registered and you receive an e-mail if the domain is registered, you will also immediately login information for your personal account page, if you log in you get this under my websites status domain of your application to see.
I get an e-mail that my data is not good what?
his e-mail contains a link to your personal support page, if you log on this subject and the information you provide my information again and verify adapt where necessary, then the application for your domain restarts.
I have requested the wrong domain name now what?
During the registration process is to prompt all data are correct and there are no spelling mistakes are made, if you agree then has 15 minutes in the domain name registered in your name.
This is not possible to change the domain name to another domain, then you'll have to make a new application domain and the other in writing of withdrawal.
How do I determine which package I need?
We offer 3 different packages with the domain names.
The domain package, this means that only the domain name is registered without further services. This package you choose if you want the domain name for future use.
The e-mail package, which means that you can create e-mail addresses and email on your domain and you can receive your domain name can refer them to another domain. This package you choose if you only want to use the e-mail addresses or if you are already a website domain name here and half to pay.
The hosting package, this means that your website at our server and can post you can use any other service. This package you choose if you want a website and want to use the e-mail addresses.
All prices include VAT, a packet is always easy to upgrade to another package.
Why can not I register a domain mailbox address?
The use of a post office box is not approved by the registrars of domain names such as SIDN and Eurid.
Can I register multiple domain names?
There is no limit to the number of domain names you can register.
During the application is asked about an e-mail address.
Here you enter an email address that you currently use already, here are the login information sent back so you can log in to your account page and ftp account.
Domain Transfer
What does domain Transfer mean?
Moving your domain from yor existing provider to us. We take over the technical management. Your website will have to move by selecting the files to the host on the old server to download and then upload to us.
I want my domain registration to Domain direct.nl
You can move your domain to Domain-direct.nl, selecting the move button and enter your domain that you want to move. You will be prompted to enter your data as an application to register a new domain name.
Should I do something else after the application for relocation?
You must contract with the old host and may terminate an authorization code.
Has Domain direct.nl else is needed to move my domain name?
In a number of extensions, additional actions necessary to move domain name.
. com is just a removal contract required, that you get during the application.
. eu get an email from EURid you to confirm.
.com / info / biz / net and. org domain, you need an authorization code and the old host, the domain unlock (release), the code is by e-mail sent to you, the release happens without you here some of notice, you can do this check in the whois of your domain www.whois.com.
My old host stops responding to me how do I sent the codes?
If the old host an authorization code you submit or that the domain does not free to move then you can use the whois check who the publisher of the domain name you an e-mail to the publisher of the domain, as explains the situation here than they are usually willing to send codes to your domain and release.
How long does a move and my site is offline during a move?
Moving from one domain takes on average between 2 and 5 days depending on the extension that you moved to us. We always provide you the ftp data ahead so you can upload the site already, as the name servers are then adjusted by the publisher of the domain name then your website immediately visible.
Moving my e-mail addresses with my domain?
No, you'll e-mail addresses to re-create the account from Domain-direct.nl page, you can e-mail addresses before the domain is active with us, keep this in particular that if the server is immediately converted the active and that the chance of missing an e-mail has become significantly small.
Where can I download the forms?
Upgrading your domain or package
I want to upgrade my domain to an e-mail package
When you log into your account page and my upgrades than one application can be made for an upgrade to the e-mail package, an upgrade usually takes about 10 minutes.
Go here to
my account..
What upgrades are avalible?
The following upgrade packages are available:
€ 10.00 - Email Package (per year)
€ 20,00 - 500 MB Hosting Package (per year)
€ 50.00 - search engines optimum (single payment)
€ 10,00 - 250 MB Webspace extra (per year)
I want to upgrade my domain to a hosting package.
When you log into the account page and the page my upgrades than you can now choose to upgrade the hosting package, the processing of this application takes about 10 minutes.
Go here to
my account..
Submit search
You can if you are in possession of a Hosting package upgrade do a sign for search engines, this upgrade we hold in hand to register your site with search engines.
Your website is registered at different search engines and indexes your web site can be found there.
The list of search engines has little long to post here to 1x but these are obviously the big search engines like
Google and
Yahoo but also the smaller search engines such as
Ilse and
Nikstezien. This is an upgrade that we immediately run but we depend on others, we have the experience that the domain is often complete within 3 months can be found in the search engines.
Additional applications webspace Hosting Package
It is possible to prepare your site with more storage space "250 MB of extra storage space". This upgrade is not available on my account. Requests can be send via support@domein-direct.nl.
Extensions space e-mail package
In the e-mail client is standard 50MB of space to store e-mails. If you do not have enough then you 50MB extra storage applications.
This upgrade is not available on my account. Requests can be send to support@domein-direct.nl.
Downgrade a package
When you log into the account page and the page my upgrades than you can now choose to upgrade or downgrade the hosting or email package, the processing of this application takes about 10 minutes.
E-mail questions
I created email addresses in my support, now what?
Remember the e-mail address, the given username and password invented by yourself and open your version of Outlook. In Outlook you can enter data.
I have direct ADSL from KPN, what should I fill in smtp server?
Fill-in SMTP server smarthost.direct-adsl.nl and your mail will be sent directly through ADSL.
I want the email address I'm registered change!
Can. You can change all your information through your personal
support page.
What information should I use for Outlook Express?
The following information must be set in Outlook:
Username: your username with your general mailbox name (example: web001_info)
Password: Your password to the email name you've created
POP3 server: POP3 server or mail.uwdomeinnaam.nl mail.domein-direct.nl
Smtp server: This is from your Internet provider, Planet Internet for example is then the smtp mail.planet.nl, you sit in the smtp.zonnet.nl Zonnet then. Exception: those of kpn adsl direct to fill in the following SMTP server: smarthost.direct-adsl.nl
I would run my own mail server, can I?
Yes, you can mail to any domain immediately comes to point to your own server at home. The condition is that you have a home server running on port 25 receives mail, and your own router or firewall has this port is closed off.
You can support your page under "My Sites" the DNS data of your domain name change. If you mail.domein-direct.nl changes to the IP address of your own internet connection at home, then all mail after about one hours delivered to your home.
What e-mail addresses can I create with direct.nl Domain?
You can use Domain-direct.nl imap, pop3, aliases and forwards, you can use it with your support page under the button my e-mail.
How many email addresses can I create?
Unlimited e-mail addresses.
Can I use webmail?
Yes you can use web mail as a pop3 email address you created, you can then login with the username or email address and password.
When you first time use of Webmail, ask your your name (identity) in. You do this after logging into the Personal settings menu, Identities tab. An identity is the profile that you own profiles when sending e-mail instead naam@domeinnaam.nl webxxx_naam.
What should I do if the smtp server of my internet provider no other email addresses through their smtp support?
Use the email settings from your cable company. Add only one pop3 box for the mail to your domain. in 99 of the 100 cases this works.
Domain direct.nl has a spam filter on all e-mail addresses?
Yes domain direct.nl use a spam filter is standard on all created e-mail addresses in the domain.
Has Domain direct.nl a virus scanner on the e-mail addresses are?
Yes Domain direct.nl has a standard virus scanner active at all e-mail addresses that are created within your account.
Do you offer Hosted Exchange?
Hosted Exchange is a Microsoft product based mail server, we both find a cheaper alternative with Imap. With Imap messages are stored on the server. You can also create folders in your email program on the server are stored. A professional solution to backup your mail. Your email is via a fixed or mobile solution immediately and widely available via Webmail.
Can I forward my e-mail to multiple addresses?
Yes you can use your e-mail to different e-mail addresses, you can do so to support your page and select my e-mail. Here select the option to email referral, if you enter the email addresses with a comma in between will receive all email addresses you entered the e-mail.
What is a catch-all email address?
A catch-all email address will recive all email send to everything @domeinnaam.nl, keep in mind that if you create this email address you'll receive a lot of junkmail.
What are my IMAP settings?
If you want to use IMAP to the same information you can use POP3, Outlook to use the Imap account type instead of POP3.
Payment
How do I pay for my domain?
During the registration of your domain you can choose to pay by Multisafepay payment processor (Ideal, mastercard, visa card, bank transfers). After a successful transaction you will recieve billing informatie incuding invoice by e-mail.
Internet payment is not possible with my account.
If you do not use credit card you can choose a different way of payment, namely wire transfer, this option is also present in the Multisafepaymenu. The domain is put in motion only after payment is received. Please note that this is going to take longer to transfer.
You can also pay by direct transfer to WEB-Direct ING Accountnumber 4365891.List your domain - package type - and action. Example: Www.janssen.nl , mail package, registration.
Why do I get a separate invoice for each domain?
We create an invoice for each domeinname and package.
FTP Questions
What is FTP
File Transfer Protocol (FTP) is a protocol for exchanging files between your computer and the server of Domain-direct.
FTP software
A good FTP program is Filezilla. The client version of Windows you can download
FileZilla An English speaking guide can help you in setting up the program
viewFTP Access
With FTP you put on your web servers Domain direct.nl.
The Host Name (FTP server): (ftp.uwdomeinnaam direct.nl or domain) is given to creating a hosting package.
The user: is given when creating a hosting package.
password: the password is the same as your personal account page. If you modify your password, even change your FTP password.
Watch our video instruction.
How do I FTP in Frontpage good
For your domain to properly place the folder in FrontPage, you indicate which pages have come to assist. Here's how:
If you select 'web publishing', asking for Frontpage the place where to be published. You must convey both the name of the server and the total path filling. For example:
ftp://ftp.domeinnaam.nl/web/ ... (The web directory is the directory where you can post your website)
If you click on Publish Frontpage asks for a username and password, it can fill in data like those of domain-direct received.
Then begins the Frontpage this location
Can I get for just one a domain multiple ftp accounts?
It is not possible. For each domain we can set up 1 ftp account
Can I create a separate FTP account for my subdomain?
No, this is not possible. All your domains and subdomains are always the same FTP account.
I can not throw away certain folders ftp. Why?
If you can not remove folders, it is because they are not empty. There are still some items in, but the ftp program, these files do not show, because the hidden files. Most are the. Htaccess or. Htpasswd files.
If you configure your ftp program to adapt the program to show hidden files wl, then these files will be removed and the disposal of folders but go well. In FileZilla is that the option Show hidden files of force that is stored under the Server tab.
Upload to the correct folder.
Uploading your files is available in the
web directory
/ If you can open the web folder where the files of your website.
If your first page index.html, index.htm or index.php is mentioned you will see instantly your website if you visit your domain.
Microsoft / Frontpage / ASP
I have a website.ASP components do you support that?
No, we don't support that, but we can refer you to
WEB-Direct Internet WEB-Direct has Windows 2003 servers, suitable for ASP and. NET hosting
I have a website built with Frontpage, can I use it?
Yes you can. Condition is that you do not use Frontpage extensions.
How do I FTP in Frontpage?
For your domain to properly place the folder in FrontPage, you indicate which pages have come to assist. Here's how:
If you select 'web publishing', asking for Frontpage the place where to be published. You must convey both the name of the server and the total path filling. For example:
ftp://ftp.domeinnaam.nl/web/ ... (The web directory is the directory where you can post your website)
If you click on Publish Frontpage asks for a username and password, it can fill in data like those of domain-direct received.
Then begins the Frontpage this location.
Frontpage extensions, what are they really?
It is possible to program the web Microsoft Frontpage a guestbook, a counter or web development. These all use Frontpage extensions called Frontpage extensions.
Because the direct non-domain web servers run on Windows, these extensions are not supported by us. Do you use this on your website, then the guestbook, the counter or form is not working
Mysql database
How can I create a database?
If you have a hosting package then go to "My Account" then to "Database" and then click Database.
A database is created and you will receive via email the data on: database name, gebrukersnaam and password.
The address of the database server is "localhost"
How can I see my database?
Via phpmyadmin, mysql a management program, you can view and modify your database. Use the login your username and password.
Example address: http://www.domeinnaam.com:81/phpmyadmin/index.php Go to phpmyadmin
How many databases do I get with my hosting account?
Default, 1 MySQL database. Several databases are available on request. You can use prefixes 1 database among multiple systems working smoothly.
How can I solve problems with my database?
You can not connect to your database or phpmyadmin?
Step 1: Remove the database in your panel.
Step 2: Wait for a confirmation of the system.
Step 3: Create a new database and do
not own
password. Step 4: You will receive via email the new login information.
Step 5: Sign in via
phpmyadmin
Subdomains
How do I create a subdomain?
You can request the helpdesk to make the subdomains on.
If this is done you can use any subdomain you wish.
How do I set in my subdomain?
Example:
You use this test as a subdomain is then test.domeinnaam.nl
Step 1: You create your Webfolders in a folder called test.
Step 2: Create a file. Htaccess with the following code:
RewriteEngine On
RewriteCond% (HTTP_HOST) test.domeinnaam.nl $ [NC]
RewriteCond% (REQUEST_URI)!^ / test /.* $
RewriteRule ^(.*)$ / test / $ 1 [L]
Step 3: Put this. Htaccess file in your Webfolders.
Step 4: You place the folder in the test information you want when you show test.domeinnaam.nl use.
You can then deal with unlimited subdomains.
Video instruction

Domain
Email
Online payment
Website online
Website Security
How can I protect my website?
You can secure your site using one. Htaccess file.
Make sure the directory you want to protect has already created on your web space so that certain files can be put in immediately. In the example we work with the directory name "test".
We start by creating the. Htaccess file. An example is shown below.
AuthUserFile / web / test / .htpasswd
AuthGroupFile / dev / null
AuthName "Login"
AuthType Basic
require valid-user
If you've done that, save the file as. Htaccess and upload the file to your webspace. Probably not see the file if you've uploaded, this is a setting in your FTP program. Set your FTP program so that it also shows the hidden files. This is different for each program and therefore we can not explain it.
Detailed information about securing your website
is here
What can I do with one. Htaccess file?
You can find everything about. Htaccess files on the website
wikipedia The explanation of securing directories by one. Htaccess file on this site is less suitable for the structure-direct domain.
Build your website?
I've requested a domain name, now what?
If you've requested a domain name, domain name can refer to a different domain.
Have you applied for a hosting package, you can start putting files on your website. This place is usually with a program like Frontpage or Dreamweaver, specially written for making websites.
The data you need to Frontpage or Dreamweaver you automatically by e-mail.
I get Error 500 to see when I open my site, why is this?
Error 500 is generated by the web server when the server encounters a configuration error on the page. These generally have three causes:
The files are writable on your website: It is normal for the operation of a website that you need not write general (777) indicates files. Do you do, then the site is unsafe, and our server will give an error 500
One of the scripts has an error generated: Repair the script and the 500 error will disappear.
An error in one. Htaccess file: The file. Htaccess you have posted is an error, or an option by the Web server is not allowed. Change it. Htaccess file and the error 500 disappears.
My script gives problems, you can solve that?
We can not see any script problems and resolve, as we simply lack the time.
Note that you upload the script in ftp not the BIN option, but the script to upload to TEXT. If you do not, there are DOS characters in the script where our Linux web server can not go to them.
Do you provide scripts?
We have no standard scripts, but can recommend a number of sites on which scripts are good, and you can get advice about working with it:
www.hotscripts.com www.phpfreakz.nl
Do you provide website template?
You also build websites?
Physical path to your website?
When building a website you should consider include:
The physical path to the folder of files, this is our
/ var / www / web (number) / web
Website Upload
How can you upload a complete web site with FTP
video Use your account information.
FTP setting
With FTP you put on your web servers Domain direct.nl.
The Host Name (FTP server): (ftp.uwdomeinnaam direct.nl or domain) is given to creating a hosting package.
The user: is given when creating a hosting package.
password: the password is the same as your personal account page. If you modify your password, even change your FTP password.
Uploading your files is available in the web directory /.
If you can open the web folder where the files of your website. If your first page index.html, index.htm or index.php is mentioned you will see instantly your website if you visit your domain.
Website Statistics
How can I view my Statiestieken?
You can statistics in two ways.
1. Via FTP. Your website statistics are in the directory / stats of your domain. By downloading, you can view them on your own PC.
[2] Your stats online. For example, the domain www.domein direct.nl have, then you find the statistics online www.domein-direct.nl/stats.
Both you the user and password you received in your FTP account.
FTP server: ftp.uwdomeinnaam.nl
Username: _ftp web ...
Password: 12345678
More statistics with manual and software download
Visit us
Forum (in Dutch) for more information.
Send us a question and our support team will get back to you
Within 1 business day response, often faster.